Examples of Completed Missions
Discover the benefits of our support for the organizations that placed their trust in us
CDG 33
Context & Problem
The Gironde Public Territorial Management Center (CDG 33) had a Digital Transformation Plan (PTN) acting primarily as a wishlist of projects from elected officials and departments without defined means or clear formal strategy. CDG 33 sought a 5-year strategic, functional, and operational master plan integrating cyber defense, AI, Green IT, data governance, and mission alignment, alongside a true digital governance model.
C-ISOP Support
Design of a 5-year IT Master Plan (SDSI). Establishment of a project portfolio and governance framework to monitor and steer SDSI execution. Implementation of dedicated steering for AI and cyber defense.
Concrete Results
- 100% of the strategic roadmap approved by the Board of Directors
- Precise financial framing protecting public funds over 5 years
- Implementation of a SharePoint workspace facilitating project portfolio sharing
- Establishment of governance: IT steering committee, IT security committee, AI working group
"C-ISOP's rigorous, attentive, and pragmatic guidance aligned our information system with management's strategic axes and operational business needs, enabling optimal mission execution on a coherent, secure, and budgeted technological trajectory."
Aéroport de Marseille
Context & Problem
2 separate outsourcing providers, one managing office IT and the other managing infrastructure. Need for a single provider with end-to-end commitment for ticket resolution. Goal to implement a new internal monitoring solution (EV Observe).
C-ISOP Support
Structuring unified outsourcing work units and associated SLAs. Defining clear responsibility boundaries with AMP, the provider, and third-party maintainers. Managing the procurement RFP, negotiations, and transition oversight.
Concrete Results
- Global optimization of IT outsourcing costs.
- Clarification of responsibility perimeters.
- Extended supervision across all environments with associated service weather maps.
"Thanks to C-ISOP, we have a unified IT outsourcing service, managed with relevant performance indicators."
CMAR des Pays de la Loire
Context & Problem
End-of-life legacy server infrastructures, decentralized and no longer meeting regional IT needs. Complex and locally handled administration. Absence of disaster recovery plan (DRP) for critical environments.
C-ISOP Support
Design of a centralized architecture hosted in IaaS mode. Structuring managed services and defining associated service quality indicators (SLA). Conducting competitive procurement, negotiations, and end-to-end transition management.
Concrete Results
- State-of-the-art architecture, highly available and flexible.
- Reduction of internal operational workload allowing IT teams to focus on high-value projects.
- Increased information system security level.
- Governance driven by service quality and cost control.
"The transition to a resilient and reliable IaaS environment brought indispensable operational peace of mind to our regional organization."
CNFPT
Context & Problem
Sub-optimal user experiences caused by an inflexible MPLS network and centralized internet access. Disparate connections and numerous local contracts outside IT control. Multiple telecom carriers across overseas sites (DROM) complicating operations and financial tracking.
C-ISOP Support
Definition of a hybrid internet/MPLS network architecture meeting CNFPT's performance and operational requirements. Conducting competitive bidding and full oversight of the national deployment.
Concrete Results
- Network modernization and performance improvement.
- Reduction in the number of points of contact and simplified governance.
- Overall savings of around 30% over 5 years.
"The new architecture designed by C-ISOP optimized bandwidth and connection resilience while reducing expenses."
Direction Générale de l'Aviation Civile
Context & Problem
Goal to implement a national IT outsourcing contract across the entire DGAC. Need to define the services to be executed and how to transpose them to various sites in successive phases according to target scopes. Need to select a service provider capable of absorbing diverse technical solutions across different regions.
C-ISOP Support
Structuring unified outsourcing work units, SLAs, and tiered cost/workload drivers. Managing the competitive procurement process through multiple negotiation rounds.
Concrete Results
- Service financial volume cost-effective compared to in-house management.
- Optimal rollout management on a nationwide scale.
"C-ISOP's methodology and expertise were decisive in structuring our national IT outsourcing contract in a complex multi-site environment."
Communauté de Communes de Belle-ile-en-Mer
Context & Problem
Deployment of remote IT management in an island environment constrained by ferry schedules. Broad scope covering desktop setups, infrastructure, and printing. Lack of resilience and copper sunset preparation.
C-ISOP Support
Structuring a tailored global IT outsourcing service. Defining actionable tasks for local teams to streamline external costs. Designing a secure and resilient WAN/internet architecture.
Concrete Results
- Global SLA with a single point of contact for the intercommunity.
- Cost optimization via balanced role distribution between community and provider.
- Island context and isolation risks fully mitigated.
"An effective flash mission that secured our operational continuity and restructured our IT management in demanding island conditions."
Saint-Maurice-de-Beynost
Context & Problem
Opaque outsourcing regarding commitments and scope. Aging IT infrastructure. Need to renew workstation fleet. Expensive fixed and mobile services.
C-ISOP Support
Structuring a clear IT outsourcing contract with defined responsibilities and SLAs. Proposing workstation and telecom renewals via central purchasing bodies.
Concrete Results
- Telecom operator cost optimization through central purchasing without technical migration.
- Better support for remote sites by the IT provider.
"C-ISOP's pragmatic approach enabled us to significantly reduce telecom costs while restructuring our IT services."